MarketingMoment

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, by Bill Price and David Jaffe has been described as “probably the single best ‘how to’ book on earning customer trust” — and we all know what I think about that topic. Essentially, if you are in business and want to stay in business, ahead of the competition, then good customer service is crucial.

The authors begin by citing a gap between unparalleled innovation and customer service among companies. The latter has been left behind, they say. Which is not just a pity, but also almost a sin in today’s ‘the customer is king’ landscape. Not least because, as everyone should know by now, people won’t buy from you if they don’t trust you or have confidence in you. Both are dependent on providing a good customer experience.

Together, Price and Jaffe take you through theory, tips, checklists and case studies (including what NOT to do as well as what to do right) on how to empower your customers and serve them well.

Why The Best Service is No Service? Because the message is that businesses will be most successful if they only provide customer service that is essential to doing business. Too much is, say the authors, not a wise tactic and neither is too little. Just ensure that people find it as easy as possible to buy from you. In other words, don’t give them any excuses NOT to buy from you.

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Want to use this in your ezine, blog or website? No problem! Just let me know. I’ll send you a short resource box/bio to include.

Do you have an in-house newsletter/ezine that goes out to your marketing or writing staff?

Perhaps you belong to a professional organisation that is actively looking for fresh newsletter articles. Ones that are relevant and useful for your members…

Then again you might publish a great website, blog or Facebook page and need more quality content…

I have written many articles and ‘filler pieces’ on a variety of business, marketing and writing-related topics – and they are now available at no charge for inclusion in your newsletter, ezine, website’s article archive, or blog.

You can access some of these articles (be sure to read the usage rules) at: http://ezinearticles.com/?expert=T_Dooley

Otherwise, feel free to browse through the rest of this blog, or sign up to my newsletter here. 

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Want to use this in your ezine, blog or website? No problem! Just let me know. I’ll send you a short resource box/bio to include.

Just made my first ever video. It’s called “The BIG Question…” and you can watch it: http://bit.ly/do6wUg

Or here on this blog:

Would love to know what you think. (Be gentle!) 

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Want to use this in your ezine, blog or website? No problem! Just let me know. I’ll send you a short resource box/bio to include.

Sometimes, it can seem as if the world is conspiring against you and your marketing efforts. But not if you use a time-tested powerful headline.

In the world of marketing communications, both online or offline, your headline can lead to marketing success … or failure. Copywriting and marketing pros alike turn to certain headline formulas that they know will always work well.

In the lead article in MediaMinister’s latest newsletter, Communiqué for Success,  I present my favourites, and show you how you can use each one in your own marketing. To read “Top Proven Headlines to Boost Sales” as well as the rest of the ezine, please sign up first. (You can unsubscribe at any time, and I NEVER abuse my subscriber’s email address. Your details are safe with me.)

Subscribe here.

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The NEW and EXPANDED Using Online Marketing to Your Advantage home-study system is finally here. The following bonuses now come with each format (64-page instant-download PDF, companion 80-minute audio (CD) and the full package (PDF & CD)):

BONUS giveaway #1: Mastering Twitter in 10 Minutes or Less
BONUS giveaway #2: 5 Steps to Online Marketing Success

This “must-have business tool” (that’s what one of my customers says, anyway!) will show you, step-by-step, EXACTLY how to confidently guarantee your online success, starting today.

Get over £350 worth of EXTRA SUPPORT when you order today!

Plus, for every order placed before 28 March 2010, I’m going to include *complimentary* email support and mentoring (limited to four email consults (one item per email) per order) to help you get the most out of your new business asset.

If you’ve been saying you NEED to invest in your business, then here’s the chance to DO IT while enjoying complimentary personal mentoring. The small investment could increase your profits handsomely for 2010.

Find out or order your copy here: http://bit.ly/bE2l1Z

NB: A few blog posts ago, I wrote about having to increase the price on this newly expanded programme, but after careful consideration, I have decided NOT to put it up, so you can now benefit from a super-low deal. What’s more, all orders placed within the last six months will automatically receive the same two bonuses as above. I’ll even throw in one fr!ee email consult. I’ll be writing to you individually.

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Want to use this in your ezine, blog or website? No problem! Just let me know. I’ll send you a short resource box/bio to include.

What can make all the difference between so-so marketing and great publicity?

Good-old-fashioned customer testimonials.

Positive feedback from your customers or clients are one of the strongest, most compelling forms of credibility any business can use. And on top of that, they are brilliant at substantiating any claims made about your products or services, thereby lessening doubt, cynicism or even premature ‘buyer’s remorse’.

Strange then that most business-owners don’t seem to make much use of testimonials. Some don’t bother to use them at all! If they do, they depend on average testimonials, unaware of the fact that if they put in a little bit of effort to get riveting, convincing testimonials, then more sales and profits are a likely result.

To read more on testimonials, including how to get great ones, point your mouse to:

• http://marketingmoment.wordpress.com/2007/03/29/let-your-clients-sell-you

Copyright, T L Dooley. All Rights Reserved.

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1. Work out how often per week, month or year you are going to send out your newsletter, and then stick to this schedule. Consistency and regularity are key.
2. Provide quality content that is relevant to your target audience and is worth reading.
3. Hold competitions. People love the opportunity to win prizes, and a good competition can make your ezine ‘viral’.
4. Don’t overpopulate your email newsletter with ads.
5. Be patient. It takes time for newsletter marketing to work.

First published in Communiqué for Success newsletter:

http://www.mediaminister.co.uk/marketing_cfs_newsletters.htm 

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Many of my clients and newsletter readers have taken advantage of my ‘heads up’ on the price increase of MediaMinister’s Using Online Marketing to Your Advantage home-study system. Some also wrote in asking for an extension on the ‘old’ price, before I revamp it into the fully ’supped up’ version. You’re still sorting out post-Christmas debt, you said, and would like a little longer.

No problem! I mean we all need the help we can get, especially with the news that we’re not that far out of the recession as we’d been led to believe AND inflation is set to go up — again.

So you’ve got until March to buy the original at the original price before it goes from £50 to £85 for the CD or downloadable transcript and from £60 to £97 for the whole package. If you’ve been meaning to get it, *here’s where you can read more about it, and get yours at the ‘old’ price.*

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Want to use this in your ezine, blog or website? No problem! Just let me know. I’ll send you a short resource box/bio to include.

The lead article in MediaMinister’s latest newsletter, Communiqué for Success, shows you how to get make sure 2010 starts off on the right path for your business. To read “2010 and the Top Marketing Insights For Business” as well as the rest of the ezine, please sign up first. (You can unsubscribe at any time, and I NEVER abuse my subscriber’s email address. Your details are safe with me.)

Subscribe here.

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Fellow blogger and marketer Karen Purves has published a fantastic post on 2010 predictions.

You can read it here.

I’d like to add just one (to keep the list short and simple): transparency. Marketing has been moving away from hype to authenticity, and I think being more transparent in business is key. By being as upfront and as genuine as you can be, you’re more likely to attract higher-caliber clients and customers.

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