MarketingMoment

Let’s say you’ve just spent the best part of your month creating and fine-tuning your core marketing message. How do you REALLY know whether it is likely to be of any interest to your target market? The research you will have carried out (oh, you didn’t — OK, straight back to the start! Do not pass ‘Go’ and do not collect £200!) is inextricably linked, but so is testing. But there is another, much simpler way to gauge its success . . . just ask yourself: “Would it be possible for anyone to say the opposite of this?”

Here’s an example of what I am getting at:

* Your message: “We firmly believe in always putting our clients first.”

* The opposite: “We don’t firmly believe in always putting our clients first.”

* Conclusion: No one would say the opposite (unless they were intent on committing business suicide!). So this gives a fairly good indication that your message is no-goer. Apart from being meaningless, it isn’t going to rub well with your prospective clients.

OK, let’s try a different message:

* Your message: “Our support team is ready to help you at all times.” 

* The opposite: “Our help desk closes at 11pm.”

* Conclusion: You could certainly say that your help desk isn’t always open. Not everyone can provide a 24/7 service. So your message is worth trying out. 

Of course, the more specific you are, the better the message. And the more you show how you differ from the competition, the greater the chances of your marketing’s success.

Try it and see — and DO let me know of any successes!

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Wotz ron with the English langwage? Kwite alot, according to a leading academic expert.

Teaching correct spelling is a waste of time, and the apostrophe should be scrapped, says John Wells, an Emeritus Professor of Phonetics at University College London and president of the Spelling Society.

“Let’s stop worrying if people sometimes spell ‘you’ and ‘u’, ‘you’ and ‘you’re’ as ‘ur’, and ‘whose’ and ‘whose’ and ‘who’s’ as ‘whos’,” he adds. 

Well, yes, I agree — WHEN we’re talking about informal emails and ‘textmessage speak’ among friends and family. BUT in general I’m a stickler for correct use of the English language as it was intended.

Sure, add words as we and the language we use evolves, but let’s not get complacent over what is often regarded as possibly THE greatest gift to the world.

The trouble with completely altering any language with each generation is — apart from the fact that different generations may well not be able to communicate with one another on paper — great literature works from hundreds of years ago will become unreadable and unintelligible.

Speaking and writing the English language as it has been thus far been taught allows us to communicate . . . to be understood . . . to be socially mobile.

Playing around too much with the English language — abandoning spelling and punctuation — will ultimately lead to a world full of conflicting messages and meanings, and a place where no one can really understand one another.

Let’s not dumb down too much, nor abandon the pursuit of excellence in attention to detail. English is universally too precious a language. 

As for John Wells, all I can say is, careful; you don’t want to do yourself out of a job.  :)

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One of the most common errors I come across in any kind of writing is mixing up “it’s” and “its”.

Put simply, “its” denotes that “it” is a possessive pronoun meaning, more or less, “of it” or “belonging to it” – eg, “She gave the dog its bone.” Always fight the urge to add an apostrophe when you are using “its” in this sense. 

The only time you need use that apostrophe with these three letters (”i”, “t” and “s”) is when you are contracting the words “it” and “is”, or when “it” and “has” are being used together – eg, “It’s sunny outside,” or “It’s been sunny today.” 

See, once you know how and why, it is that simple!

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The subject line is one of THE most powerful weapons in your internet-marketing arsenal. Yet it’s one of the most overlooked. So how do you get your emails recognised, opened AND acted upon? Easy, sign up to my newsletter and you’ll receive a ‘hidden’ link to the article I ran on this very topic in last week’s issue.

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If you read copy written by someone other than a copywriter, chances are it will scream Features! Features! Features! OK, features are a very good thing indeed and, yes, readers do need to know about them. But not all of them. And NOT right up front. 

Instead, you need to do what every good copywriter 
MUST do in order to educate or make the sale: turn features into benefits, and put those benefits at the beginning of your copy. 

These benefits must be tied into your readers’ desires, needs and wants. So, when you solve your readers’ problems, they’ll go looking for the features — meaning they WILLl bother to read the rest of your marketing message. 

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There you are sitting at your desk sneaking in a quick game of WordTwist on FaceBook. You know you should be writing content for your first email newsletter. But somehow you just can’t get motivated. That blank screen beckons. Another game? Help!

Don’t panic!

There are a number of ways – ranging from the ridiculously easy and quick solutions, to the more involved.

One of the first options is to start with what you have to hand. 
Have you kept any interesting emails – either from customers, quizzes, quotes, competitions or even junk mail? How about questions from clients, prospects, colleagues, friends, etc?

Think about what came through the door today – is there anything you can share with your readers? What about industry news, statistics or trends? Perhaps you have new products or services to offer. You can write about those. How about a ‘subscriber only’ special? An interview with your marketing director or an industry leader?

All these nuggets – and more like them – will form great fodder for your newsletter. They could take the form of articles, news, events, competitions, ads, interviews, tips, and so on. I’ve written pieces on how social media impacts on business, the secret to turning a postage stamp into a stampede of customers, the significance of proofreading a business document, how to write good headlines and so on.

Excerpt from ’Newsletters that Build Customer Relations AND Fill Your Inbox with Orders‘ – my step-by-step  MasterClass home-study system shows you just how easy-peasy it can be to create or polish a so-so newsletter that reflects your business in the best light. Chock-full with useful tools and specific examples on how to set-up, write and send out your business-building newsletter, it really does remove the pain from newsletter publishing. Get the full scoop here.  

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The lead article in the latest issue of MediaMinister’s Communiqué for Success reveals that far from being the kind of lovely lady who rejoices in handing out cough drops while sipping chamomile tea, Aunty AIDA is more akin to Checkpoint Charlie in character.

AIDA is in fact one of the most useful formulas for keeping your creative thinking on tap. And it has the potential to substitute flagging sales with a roaring trade . . . BUT only if you pay attention.

To read the full article and gain hidden links to recent CfS newsletter editions, you’ll have to become a subscriber. As well as being FREE, you’ll receive a business-building report and audio CD simply for signing up and trying it out. 

Subscribe here.

Recent CfS newsletter issues cover:

• The Most Important Action You Can Take For Your Business This Year 

• Recession-Proof Your Business
• Stand Apart From ‘Me-Too’ Competitors 
• Stop! Don’t Post that Letter!
• Common Mistakes that Can Kill Business
• When Push Comes to Shove
• How to Bolster Trust on Your Website 
• Just How Believable Are You? 

Subscribe here. 

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A readers asks:

Question: “Would you mind answering a quick question for me?  I received an email from XXXXXX (name removed for client confidentiality) earlier this week that they’ve developed a sample media release that members are free to modify and distribute to local media.  My question is, if I was to distribute this via email what do I put in the subject line and covering email?  Do I just say ‘Subject: For immediate release’ and in the email ‘Please find attached a press announcement for immediate release.’ Basically, what’s the code of conduct when sending these things?
 
Not sure if that’s turned out to be a quick question or not so I appreciate your comments.”

Answer: When you send a release via email put the actual heading or title of the release in the subject line. You can also add the fact that it’s a release, like this: “[news release] MediaMinister launches new service for the busy exec.”

Don’t bother putting “For immediate release” – that’s an antiquated tradition that doesn’t mean much. If it isn’t intended for immediate release, you’d say so. Hopefully!

Also, and this is a biggie, do NOT attach any attachment. Instead, simply copy and paste your release into the body of the email. (That said, it might be better to turn off HTML and send your email as a standard ‘text’ message, which could mean that the formatting/line spacing may need to be tweaked).

At the top of your message you might want to state that you have pictures (if true!) and whether the release available as a PDF or Word document. And ask editors to to get back to you should they want either of these or have any questions.

Immediately below this insert an obvious break in – like a solid line, or dotted – and then put line release.
Be sure to put the media contact (whomever will deal with press release enquiries) for editors, and of course their contact details. You’d be surprised how many people omit this vital information.

Hope this helps.

• For specific ideas on tailoring a news release to your business, and how to develop a PR campaign that can help you generate masses of free publicity, for less than the price of dinner, see:

http://freepublicitymadeeasy.mediaminister.co.uk

FREE CONSULTING ALERT: Got a burning question you want answered? Pop it in the ‘comments’ box and I’ll see what I can do. 

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At any given point in time, there are a number of major ‘conversations’ going on inside the heads of your prospective customers. This is partly down to the increasing demands on our time and attention… What’s more, your target market will only be aware of a small portion of this inner talk.

So you can appreciate why trying to sell anything – online, via a classified ad, or a letter, wherever – can be nigh on impossible. Until you find a way to stop all that mind chatter. And it’s your opening, or headline, that gets you noticed.

As well as grabbing that all-important attention, a great headline will help pull your readers into the body copy, so compelling them to read the rest of your message.

Here are three top headline formulas that have, over the years, proven to be winners. Try one or all of them in your own advertising and marketing materials, and see your response rates change for the better.

1. The ‘how-to’ headline

Perhaps the most used (and abused) headline of them all. When done well, the ‘how-to’ headline has the ability to dramatically improve the response. I use this type of headline all the time. What you’re selling here is how to achieve a given result. Some examples of ‘how-to’ headlines include:

• “How To Have a Long and Healthy Life”

• “How a Computer Crash Can Be Good For Business”

• “How to Open Your Own Online Shop in Just 15 Minutes”

• “How to Lose the Bloat (Safely) in Just 10 Days”

2. The question headline

Another winning headline formula I use often is the question headline. This can be a very effective way of using headlines, as the question will (or should) appeal to your prospects’ emotions. It’s a good way of engaging your readers, too. When they read a headline written in the form of a question, they’ll usually answer the question in their mind. Examples include:

• “Are You Making These Five Marketing Mistakes?”

• “Want to Stop Spam Once and For All?”

• “Are You Sick and Tired of the Daily 9-5 Routine?”

•  “Does Your Partner Do Any of These Embarrassing Things”

3. The testimonial headline

This is a very powerful headline technique IF you have specific and exceptional customer testimonials you can use. Examples include:

• “Everyone Keeps Commenting on How Well I Look – and I Feel Years Younger Already…”

• “My Website Traffic Increased by 315% In 31 Days…”

• “I Made £276 Yesterday Alone Using Your Marketing System! I Didn’t Think This Was Possible – Especially As I’m No Marketing Expert Myself.”

• ”Tom Jones’s Consulting Is Magic – My Sales Have Increased by 25% Over the Past Two Months!”

Tip: To appear credible, always include your clients’ full names and their websites or the cities they live in. Oh, and be sure to get permission first!

Your headlines literally have the power of making or breaking your marketing efforts. So, take your time and test the different formulas above to see which works best for you. By testing and refining, you should hopefully see your sales grow considerably.

(C) 2007 T Dooley, All Rights Reserved 
Article first published in the August 2007 of CfS –– a free newsletter aimed at helping entrepreneurs, solo professionals and small businesses: 
 

 gain more customers
 secure more sales
 increase website hits
 and generally be more successful in today’s fierce marketplace.

Want to use this article on your own blog, or website, message board or in an ezine? Not a problem! But please give credit where it’s due. You MUST include the following: 

Tracey Dooley of MediaMinister (www.mediaminister.co.uk) is an experienced copywriter, editor and marketer. She has spent 14 years crafting compelling concepts and copy that successfully sell, inform, educate or entertain. =====>Get a FREE business-building audio CD by signing up for her freebie business-building tips, marketing and publicity pointers: www.mediaminister.co.uk.

***Would you like some help in developing or polishing your headlines? I would be glad to help or act as a facilitator for you and your team… Just let me know.

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